FAQ

Shopping from us is easy!
  • Signup or log in to your swaabhi account .
  • Select the product you’d like to buy.
  • Add products to your cart or just hit Check Out.
  • Enter your personal details i.e. Name , Address , Mobile number , Email Id .
  • Use a preferred payment mode and confirm the order.
With the help of MyAccount tab you can view your previously placed order, your account information, gifts cards and vouchers, wish list, and swaabhi coins.
  • Click on MyAccount
  • Tap on account details
  • Then you can update your information.
  • click on the save changes button.

Once your order is shipped, the tracking information is sent to you via email. Please visit the courier partner website and enter the tracking number shared with you to track the current location of your shipment and expected date of delivery.
After dispatching and providing tracking no. In some cases, Swaabhi will not be responsible for any delays in the delivery of the orders as it is a matter of courier service companies.
After dispatching the products, Swaabhi will not be responsible for any kind of damage in transit.
For any Enquiry/Information about your order please email us.
Our Domestic Shipping Partners:
·      DTDC – https://www.dtdc.in/tracking/tracking_results.asp
·      FedEx – https://www.fedex.com/en-in/tracking.html
·      Ship Delight – https://shipway.in/ship_delight
·      Maruti Courier Services. –https://trackcourier.io/maruti-courier-tracking
Our International Shipping Partners:
·      DTDC – https://www.dtdc.in/tracking/tracking_results.asp
·      FedEx – https://www.fedex.com/en-in/tracking.htmlE-mail Id :- info@swaahi.comcall +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

If the product is out of stock you can add that product to wish list or can enquire about the product on our given whatsapp number +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|
E-mail Id :- info@swaahi.com

If the order is delayed you can track the order with the help of your order details sent to you via email. You can also contact us on below mentioned WhatsApp numbers.
For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN|10:00AM-6:00PM|

Yes we do deliver internationally. Below mentioned are some international shipping policies .
Flat shipping fee of USD 28 approx INR 2000 will be applicable for International orders.
Shipping Charges may differ for different countries. The shipping charges will be shown in the cart when you enter the pincode in your address details . Shipping charges applicable on shipment up to 1 Kg. We offer free shipping for all international orders above USD 300.We ship worldwide, As per Zip code provided by our International logistic partner.
Our International Shipping Partners : FedEx , DTDC Customs fees are charged on shipments value by few countries at the port of entry, In this case of additional custom duty, Swaabhi will not be responsible. Dispatch will take 1 to 3 business days once we receive the order.
Delivery will be made within 15 working days from the date of dispatch. Swaabhi will not responsible for any CLEARACE DELAYS or DUTIES due to CUSTOMS or any other INTERNATIONAL LAWS applicable.International shipments are not eligible for returns or exchange

If the seal is broken or package is open then you need to send us a photo on whatsapp as soon as possible within 24 hours . After analyzing our team will get in touch with you for the return and exchange procedures . Below mentioned is our Return and exchange policy , the return will be done accordingly .
Returns, Replacement Procedure .
We have a customer friendly return policy and accept returns within 15 days from the date of delivery for any reason.
For returns or replacements of products, customer should send a photo/ image of the items via email or what’s app within 24 hours from the date you received the order.
For the returns, both ways shipping is to be borne by the buyer.
Products have to be returned with its original packaging. Accessories including the retail box
Packaging and all other items originally included with the products at the time of delivery.
The returns will not be accepted if the product is damaged.
After examining the returned product, we will send you confirmation of replacement or refunds.
Replacement depends upon availability of identical piece and substituted with a piece of comparable value.
If damage caused to the goods during transit, Swaabhi will offer repair service for free of cost, on the availability of replacement parts, provided buyer borne shipments to and fro.For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

Once you have placed the order you will get an email or WhatsApp message about your order confirmation.For any Enquiry/Information about your order please email us info@swaabhi.com call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

You can track your order by following the below steps.
Once your order is shipped, the tracking information is sent to you via email. Please visit the courier partner website and enter the tracking number shared with you to track the current location of your shipment and expected date of delivery.
After dispatching and providing tracking no. In some cases, Swaabhi will not be responsible for any delays in the delivery of the orders as it is a matter of courier service companies.
After dispatching the products, Swaabhi will not be responsible for any kind of damage in transit. For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN| 10:00AM – 5:00PM|

You can mention the date you want the order to get delivered in the note section while ordering in the cart section(Check out page ) we will dispatch the order accordingly.
you can change the delivery date of your order before the order is dispatched.

Once the order is dispatched you will not be able to change the delivery date of your order.

You can contact us accordingly on below given contact number.

For any Enquiry/Information about your order please email us info@swaabhi.com  +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

Follow the jewelry care guidelines for your jewelry to long last .
Warranty period is for 6 months .
We offer polishing of the jewelry , its repairing within the warranty period.
For more details you can contact us on below given number.For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

Returns, Replacement
We have a customer-friendly return policy and accept returns within 15 days from the date of delivery for any reason. For returns or replacements of products, customers should send a photo/ image of the items via email or what’s an app within 24 hours from the date you received the order. For the returns, both ways shipping is to be borne by the buyer.
Products have to be returned with their original packaging. Accessories including the retail box
Packaging and all other items originally included with the products at the time of delivery. The returns will not be accepted if the product is damaged.
After examining the returned product, we will send you confirmation of replacement or refunds. Replacement depends upon the availability of an identical piece and substituted with a piece of comparable value. If the damage caused to the goods during transit, Swaabhi will offer repair service for free of cost, on the availability of replacement parts, provided buyer-borne shipments to and from.For any Enquiry/Information about your order please email us info@swaabhi.com call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

Yes we custom pack the order using gift paper and ribbon on your request .
You can mention about the packaging in the order note or you can also email us at info@swaabhi.com or whatsapp :917768999980,+917263871777
We can also add a customize note according to the special occasion.

Yes, express delivery of your order is available for domestic orders. For express delivery, you can mention it in the note section on the check-out page while placing the order.
You can also contact us for the express delivery on below given details.
One-day express delivery is also available in PUNE.
For any Enquiry/Information about your order please email us info@swaabhi.com  call +917768999980 , +7263871777 |MON-SUN|10:00AM – 5:00|

Yes you can save on the international shipping by combining all the orders of your friends and family and order them at a single address.

Your order will be delivered by our Shipping partners mentioned below.
Our Domestic Shipping Partners :
·      DTDC
·      FedEx
·      Ship Delight
·      Maruti Courier Services.

Our International Shipping Partners :
·      FedEx
·      DTDC

We accept the following modes of payment for domestic and international transactions through the following methods.
Credit cards – MasterCard, Visa, Rupay
  • Net Banking – all major banks
  • Debit Cards – all major bank
  • Google Pay, BHIM-UPI

Yes, free shipping is available.
For domestic orders, free shipping is available on orders above Rs.1000
For international orders, free shipping is available on orders above 300 USD. Shipping Charges may differ for different countries.

Yes, you can visit our studio from Monday to Saturday between 10 am – 5pmFirstly you will have to book an appointment before visiting the studio. Studio address: Yashodeep Bldg A, Block No. 2, Rambaug Colony,
Near Shastri Road, Petrol Pump, Dnyanal Mangal Karyalaya Lane, Sadashiv Peth, Pune – 411030, Maharashtra, INDIA For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

We provide the size and details about the jewelry on our website, we have also provided the size chart for the same so you can refer to the chart and order accordingly

Our Social media platforms :-· Instagram : swaabhi_jewellery
· Facebook: @Swaabhi
· Whatsapp : +917768999980 , +7263871777 
· Youtube : Swaabhi Jewelry
· Googlehttps: //swaabhi.com/

After the order is dispatched from our side , your order will be divered to you within 4-5 business days by our courier service partners .You can track the status of your order according to the instructions given below :-
You can track your order by following the below steps .
Once your order is shipped, the tracking information is sent to you via email. Please visit the courier partner website and enter the tracking number shared with you to track the current location of your shipment and expected date of delivery.After dispatching and providing tracking no. In some cases, Swaabhi will not be responsible for any delays in the delivery of the orders as it is the matter of courier service companies.
After dispatching the products, Swaabhi will not be responsible for any kind of damage in transit.For any Enquiry/Information about your order please email us info@swaabhi.com call +917768999980 , +7263871777 |MON-SUN|10:00AM – 5:00 PM |

Free gifts are available on orders above Rs.1,500/-Follow the steps given below to avail of the free gifts:· Add the product you want to purchase in the basket.
· Then click on Checkout.
· On the checkout page, there is a black box that mentions Free Gifts. Tap on “Click Here”
· You will get a window where the gift products are mentioned.
· Choose the gift of your choice and click on “Add to Cart”
· The free gift will be added to the cart.
· Then Enter your Personal details and proceed to pay.

No, the free gift with the order cannot be changed.

You will be notified through email once the product is in stock.
Email Id :- info@swaabhi.com

Swaabhi coins
· Spent Rs.40 to earn 1 Swaabhi coin
Redeem your collected Swaabhi coin for an exchange of ₹50 paise per coin.
· You can redeem your Swaabhi coins on your next purchase.

You will receive emails and WhatsApp messages regarding offers and new sales on the jewelry.
Till that keep following us on our social media accounts.For any Enquiry/Information about your order please email us info@swaabhi.com
call +917768999980 , +7263871777 |MON-SUN|10:00 AM – 5:00 PM|

Jewellery Care
Imitation jewelry is a combination of stones, beads, pearls etc. Mounted on metals like copper, Alloy, silver, brass. So listed below are few precautions to be taken for long life of jewelry.
Handle it carefully
Always use jewelry delicately. Don’t drop this jewelry as stones, pearls or beads may detach from metal base. While wearing earrings, twist the screw little bit and it will easily on the pin. Perfumes sprays, deodorant and water are real enemies for imitation jewelry. It will instantly spoil the look and color of the jewelry or shorten the color life. After using jewelry, moisture or sweat should be properly wiped off before preserving. Don’t dump many pieces of jewelry into one compartment and pile them up
Store
You can use your jewelry whenever required. But if unused, please maintain it inside a recycled plastic box or zip lock covers. You may have or asked for gift boxes with paper, velvet or cloth. please do not use those boxes for preserving imitation jewelry.
For your care
We use metals like silver copper, brass, alloy etc. Separately or mixed according to jewelry designs suggested by our designers. Please be aware of any allergies or skin rashes. Please read weight and size of each jewelry products before purchasing to avoid further consequences.
 
 
Warranty
We offer 6 months warranty on our products presuming customers ensure proper management and use of jewelry as per instructions given

Collect Swaabhi Coins and avail exciting discounts for your next purchase
· Follow us on Instagram and share Facebook post and get 100 swaabhi coins.
· Upload photos and tag us to get 200 swaabhi coins.
· Write a Google review and get 200 swaabhi coins.