Shipping, Packages and Policy

Domestic (In India)

 

  • We offer free shipping for domestic orders.
    But Shipping charges Rs. 50 will be applicable for the cart value less than Rs. 500
  • COD - For cash on delivery Rs. 50 will be applicable.
    (Cash on delivery – Only in INDIA)
  • We ship all over India, as per pin codes provided by our domestic shipping partners.
  • All the items are dispatched within 2 working days placing the order.
  • One day delivery option is available in Pune (on request).
  • It will take 5-7 working days for the order to reach you with in India.

International (Worldwide)

  • Flat shipping fee of USD 20 approx INR 1500 will be applicable for International orders.
  • Shipping charges applicable on shipment up to 1 Kg.
  • We offer free shipping for all international orders above USD 250
  • We ship worldwide, As per Zip code provided by our International logistic partner.
  • Customs fees are charged on shipments value by few countries at the port of entry, In this case of additional custom duty, Swaabhi will not be responsible.
  • Dispatch will take 1 to 3 days once we receive the order.
  • Delivery will be made within 15 working days from the date of dispatch.
  • Swaabhi will not responsible for any clearance delays or duties due to customs or any other International laws applicable.
  • International shipments are not eligible for returns or exchange.

Order tracking

  • Once your order is shipped, the tracking information is sent to you via email. Please visit the courier partner website and enter the tracking number shared with you to track the current location of your shipment and expected date of delivery.
  • After dispatching and providing tracking no. In some cases, Swaabhi will not be responsible for any delays in the delivery of the orders as it is the matter of courier service companies.
  • After dispatching the products, Swaabhi will not be responsible for any kind of damage in transit.
  • For any Enquiry/Information about your order please email us enquiry.swaabhi@gmail.com or sales.swaabhi@gmail.com OR call +917768999980 , +7263871777 |MON-FRI|10:00AM-6:00|

Returns, Replacement

  • We have a customer friendly return policy and accept returns within 7 days from the date of delivery for any reason.
  • For returns or replacements of products, customer should send a photo/ image of the items via email or what’s app within 24 hours from the date you received the order.
  • For the returns, both ways shipping is to be borne by the buyer.
  • Products have to be returned with its original packaging. Accessories including the retail box
  • Packaging and all other items originally included with the products at the time of delivery.
  • The returns will not be accepted if the product is damaged.
  • After examining the returned product, we will send you confirmation of replacement or refunds.
  • Replacement depends upon availability of identical piece and substituted with a piece of comparable value.
  • If damage caused to the goods during transit, Swaabhi will offer repair service for free of cost, on the availability of replacement parts, provided buyer borne shipments to and fro.

Refunds

  • Once we receive your request, our executive will review your case and will give you an amicable solution.
  • You will have three options for your refunds: -
  • Bank Transfer for cash on delivery orders within 5 to 7 days from the date of authorization.
  • Refund to your Bank by Payment Gateway for prepaid orders within 5 to 10 days from the date of authorization.
  • Swaabhi.com Gift Card for the order amount plus additional Rs.100 can be used for any future purchase at Swaabhi.com .gift card will be issue within a 3 days.

Gift Cards and discount code

  • Discount code coupon will not be applicable in the sale or discount period announced by Swaabhi.
  • Discount codes, Gift codes and Gift cards are only for one time use.